Legal

Terms of Service

Effective date: 19 September 2026

Previous version: 17 September 2026

These Terms of Service ("Terms") govern your access to and use of the InBetween mobile application and related services (together, the "Service"). Please read them carefully. By creating an account or using the Service, you agree to these Terms.

1. Who we are

The Service is operated by InBetween Technologies Ltd("InBetween", "we", "us", "our"), a private limited company registered in England and Wales.

• Company number: 17468968
• Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Contact: hello@useinbetween.com

2. Acceptance of these Terms

By creating an account, accessing, or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a dance studio, organisation, or another person, you confirm that you are authorised to accept these Terms on their behalf.

3. Accounts, age, and parents

Accounts on the Service are held by adults.

If you are under 18, you may not hold your own account. A parent or legal guardian opens an account, accepts these Terms, and adds you as a student profile under that account. The parent or guardian is responsible for that profile and exercises all rights relating to it, including data protection rights.

Students of any age may take part in lessons recorded through the Service under a profile managed by their parent or guardian.

If you are 16 or 17, you may ask us to convert your profile into your own account. We will notify your parent or guardian before doing so. Where a student aged 16 or 17 holds their own account, their parent or guardian retains visibility of focus points only, and no longer has access to lesson recordings, questions or answers.

When a student reaches 18, their profile becomes their own account. They become solely responsible for it and hold all rights over their data. The parent or guardian's access ends at that point. We will notify both the student and the parent or guardian before the transfer takes place.

4. Your account

• You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.
• You are responsible for all activity that happens under your account, including activity relating to any student profile you manage.
• Notify us at hello@useinbetween.com if you believe your account has been accessed without your permission.
• You may close your account at any time. We may suspend or close accounts that breach these Terms (see section 13).

5. Private beta

While the Service is in private beta:

• It is provided "as is" and "as available", for evaluation purposes, and may contain bugs, errors, or incomplete features.
• We may add, change, suspend, or remove features at any time, and we do not guarantee any particular level of availability, performance, or uptime.
• We may need to reset derived data, such as summaries, knowledge bases or indexes, in order to fix defects or migrate systems. We will not delete your source content in the course of such work, subject to the automatic deletion of audio described in section 9A(e). Source content means lesson audio, transcriptions, the notes you have created, and the focus points saved to your account.
• If we decide to end the beta or discontinue the Service, we will give you at least 30 days' notice, and your export tools will remain available throughout that period.
• You should keep your own copy of anything you consider critical.
• If you give us feedback, suggestions, or ideas, you grant us a free, perpetual, worldwide licence to use them to improve the Service, with no obligation to you. This applies only to feedback you deliberately send us about the Service. It does not apply to Your Content, including anything captured in a lesson recording.

6. How the Service works

InBetween helps dancers and coaches capture and train "focus points" from lessons. Coaches may record audio of lessons and notes; that audio is transcribed and analysed to generate focus points and summaries.

We may also build a knowledge base for a coach's account by identifying recurring corrections, tips, metaphors and vocabulary from their lessons, so that their students can ask questions about their focus points and receive answers grounded in their own coach's teaching. Section 9A sets out how that material is owned, used, exported and deleted.

To do all this we use trusted third-party providers, including AI and transcription providers that process content on our behalf (see our Privacy Policy).

7. Audio recordings and coach responsibilities

This section applies to any user (typically a coach) who records audio through the Service.

• You decide who and what you record. You are responsible for ensuring you have a lawful basis and, where required, the consent of every person captured in a recording (including students and, where a participant is a child, their parent or guardian) before you record. This includes where a recording may capture references to injuries, pain or physical limitations.
• You must comply with all applicable laws relating to recording, privacy, and data protection.
• You must not record anyone who has objected to being recorded, or in any setting where recording is not permitted.
• We process and store the recordings and the resulting transcriptions as data controller, in order to provide the Service, and we are responsible for keeping them secure (see our Privacy Policy). You remain responsible, independently of us, for your decision to record and for having the consent of the people captured. We do not act as your processor and we are not joint controllers with you.
• You agree to indemnify us against any claims arising from recordings you make in breach of this section or of applicable law.

8. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable law;
• upload content that is illegal, infringing, defamatory, or that you do not have the right to share;
• attempt to access accounts, data, or systems that are not yours;
• probe, scan, reverse-engineer, disrupt, or overload the Service or its infrastructure;
• use the Service to build a competing product, or to scrape or bulk-export data belonging to other users. This does not restrict your right to export Your Content using the export tools we provide, subject to section 9A(d);
• misuse the AI features (for example, to generate unlawful content).

9. Your content and our licence to use it

You keep ownership of the content you provide, including your notes, recordings, and transcriptions ("Your Content").

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transcribe, process, and analyse Your Content solely to operate, provide, and secure the Service for you, including through the third-party processors described in our Privacy Policy. This licence ends when Your Content is deleted, except for copies retained in routine backups for the period described in the Privacy Policy.

9A. Coach Knowledge

This section applies to any user who teaches through the Service. It sets out what happens to your teaching material.

(a) Ownership

The teaching material you create, or that is captured from your lessons, is yours. This includes lesson audio, voice notes, transcriptions, focus points, drills, corrections, tips, metaphors, vocabulary, notes, and any summaries derived from them. We refer to all of it as "Coach Knowledge". Nothing in these Terms transfers ownership of it to us.

Ownership of Coach Knowledge is separate from our role under data protection law. You own the material; we act as data controller for any personal data it contains, as described in our Privacy Policy.

Knowledge base and derived analysis. To answer your students' questions, we may build a knowledge base for your account by identifying recurring corrections, tips, metaphors and vocabulary from your lessons. The substance of that material is yours: the corrections, tips and metaphors themselves, and the words you use. The analysis is ours: the extraction, frequency, weighting, association, classification and indexing that make it searchable, together with the underlying data structures. Your knowledge base is used only to answer questions from students linked to your account, and never to answer questions for another coach's students.

(b) Purpose limitation

We distinguish between your content and interaction signals.

Your content means lesson audio, voice notes, transcriptions, focus points, notes, and any text derived from them. We use your content solely to generate and deliver focus points, summaries and answers to you and to the students linked to your account. We do not use it to train, fine-tune, benchmark or evaluate any machine learning model, whether ours or a third party's. We do not sell, license, publish or share it. We do not use it for marketing, research or product development outside your own account. Our AI and transcription providers process it under business terms that prohibit them from using your content to train or improve their own models. A provider may retain content briefly for abuse monitoring, as described in that provider's own terms, and it is not used for any other purpose.

Interaction signals means information about how the Service is used, not about what you teach: whether a focus point was kept, edited, deleted or marked as practised, how often an item was opened, how long a practice session lasted, and similar usage events. Interaction signals never include the text of your content, or any word, term or description taken from a lesson.

Interaction signals may also include the category of a focus point, drawn from a fixed list we define (for example frame, timing, footwork, musicality, partnering). These categories are our own classification, not text taken from your lessons.

We use interaction signals, in aggregated and de-identified form, to improve how the Service selects, ranks and presents focus points, and these improvements benefit all coaches using the Service. This process learns from the form of what works, such as length, structure and frequency, and never from the substance of what you teach. No text from your content is ever included, and no output delivered to another coach's students is generated from your material.

Debugging exception. Where you report a problem with a specific transcription, focus point or answer, a named member of our team may access that item to diagnose it, with your agreement, limited to what is necessary, and logged. We will tell you when this access happens.

(c) Isolation between coaches

Each coach's knowledge is held in a logically isolated space. Our systems retrieve and reason over one coach's knowledge at a time. No output delivered to a student is generated from, or informed by, another coach's material.

Where a student trains with several coaches, each coach's focus points and answers remain separately attributed and are never merged into a single blended output.

(d) Export

You may export your Coach Knowledge at any time from your account settings, in a machine-readable format. Your export includes original audio and voice notes where still retained (see paragraph (e)), transcriptions, your notes, the text of your focus points, the corrections, tips, metaphors and vocabulary identified from your lessons, and the associated dates and student references.

Your export does not include our proprietary structures: our taxonomy and category system, ranking and prioritisation scores, embeddings and indexes, the weightings and associations that make your knowledge base searchable, or the sequencing logic used to present focus points. These are our intellectual property and are not part of Coach Knowledge.

Your export is provided for your own use and that of your students. You may not use it to build, train or populate a product or service that competes with the Service, or make it available to a third party for that purpose. Nothing in this paragraph limits any statutory right you have to receive your personal data.

Export is free and remains available for 30 days after your account closes.

(e) Deletion

Deletion on request. You may delete any item, or all of your Coach Knowledge, at any time. On request we permanently erase it from production systems within 30 days and from backups within 90 days. Erasure covers lesson audio, voice notes, transcriptions, focus points, notes, your knowledge base, vector embeddings, derived summaries and cached model context. We will confirm completion in writing.

Automatic deletion of audio. Lesson audio and voice notes are automatically deleted 180 days after the lesson, whether or not your account remains active. They are removed from production systems on that date and from backups within 90 days afterwards. Transcriptions, focus points, notes and your knowledge base are not affected by this and remain available until you delete them or close your account.

Notice before automatic deletion. We will notify you at least 14 days before audio is automatically deleted, so that you can export it first if you want to keep it. An export made after the deletion date will not include that audio, but will still include the transcription and everything derived from it.

Student copies. Focus points already delivered to a student remain in that student's account by default; you may ask us to remove those at the same time. Students hold their own rights over their personal data, as set out in our Privacy Policy, and those rights are unaffected by this paragraph.

(f) Survival

Paragraphs (a), (b) and (c) survive termination of your account and of these Terms.

10. Our intellectual property

The Service, including the InBetween name, logo, software, design, and content we provide, is owned by or licensed to InBetween Technologies Ltd and is protected by intellectual-property laws. This includes the taxonomy, classifications, rankings, weightings, embeddings, indexes, data structures and sequencing logic described in section 9A(d).

We grant you a limited, personal, non-transferable, revocable licence to use the Service in accordance with these Terms. No other rights are granted.

11. Third-party services

The Service relies on third-party providers (for example, hosting, transcription, AI analysis, and notifications). Your use of the Service is also subject to those providers' terms where applicable. We are not responsible for third-party services we do not control.

Where we add or replace a provider that processes lesson content, we will notify account holders before the change takes effect, as set out in our Privacy Policy.

12. Fees

The Service is provided free of charge during the private beta. We may introduce paid plans in the future; if we do, we will give you notice and you will not be charged without your agreement.

13. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access (in whole or in part) if you breach these Terms, if we reasonably believe your use creates risk or legal exposure, or if we discontinue the Service.

On termination, the rights granted to you under these Terms end, and we will handle your data as described in our Privacy Policy. Where we terminate your access other than for a serious breach of these Terms, your export tools will remain available for 30 days.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that transcriptions or AI-generated outputs will be accurate or complete. AI-generated focus points, summaries and answers are suggestions and may contain mistakes; use your own judgement. Nothing generated by the Service is a substitute for medical, physiotherapy or other professional advice.

15. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (including liability for death or personal injury caused by negligence, or for fraud).

Subject to that, and to the maximum extent permitted by law:

• we are not liable for any loss of profits, loss of data, loss of goodwill, or any indirect or consequential loss; and
• our total liability to you arising out of or in connection with the Service and these Terms is limited to the total amount you have paid us for the Service in the 12 months before the claim. As the Service is provided free of charge during the private beta, that amount is £0.

The limitations in this section do not apply to our breach of section 9A(b) or section 9A(c).

If you are a consumer, you have legal rights that these Terms do not affect.

16. Indemnity

You agree to indemnify and hold harmless InBetween Technologies Ltd against any claims, damages, losses, and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or recordings or content you provide in breach of section 7 or applicable law.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, in the app or by email). Changes take effect when posted, and your continued use of the Service means you accept the updated Terms.

18. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in the EU/EEA, you also benefit from the mandatory consumer-protection rules of your country of residence, and nothing in these Terms affects those rights.

19. Contact

Questions about these Terms? Email hello@useinbetween.com.

InBetween Technologies Ltd. Company number 17468968. Registered in England and Wales.